FAQ

We get asked a lot of questions about how we work, we've written the answers to a few below to help clear things up!

What is zero waste?

Zero waste is the aim to live with no waste that is harmful to the plant, mainly focusing on the avoidance of single use plastic which will outlast all of us. We recognise that this can be difficult in today's society and we are here to help make that journey a little easier. Even little changes make a big difference, and we believe together we can make a huge impact

How does it work?!

Our shop is self service, meaning you pour out or weigh our items yourself. Our food is done by weight and the liquids by volume. All the prices are written on each item and measured in grams or litres/millilitres.

 

Our scales are really easy to use. Simply place your container on top, press the yellow T to restore to zero -this takes the container weight off, fill up and then make a note of the weight. Write this down then press 0 to reset the scales. You can repeat this for any other items. We then work out the price at the counter for you! 

 

The liquids are a little different in that the price is done by the volume. When bringing in your containers its helpful to keep the label as it will tell you how much it holds. However, if you don't have it, not to worry we can work it out for you! All the liquids are in easy to use pump or tap bottles which you can fill up from. Again, once filled we work out the exact price for you at the counter.    

We understand that this might be a little confusing at first, we are always around to help guide you on your first time and show you the ropes!

Do I need to bring my own containers?

We recommend bringing your own containers, however we do have donated jars, bottles and paper bags that you are free to use and keep! We therefore always welcome clean donations to help other customers. 

Is all your stock organic?

We try our best to stock organic goods where possible, however not all is. If a product is organic we will write this on the label!  

Where do you source your stock from?

The majority of our stock including food and liquids are from Suma Wholesale Co-operative. The rest of our stock is sourced directly from the companies or makers themselves. We try our best to use the local makers, and always made in the UK. 

What if you don't have what I need?

Our stock list is ever growing and we will keep the website updated with any stock changes as we go. However if you do find we don't stock something you'd really like in please let us know and we can add it to our suggestion board. This is how we make all our stock change decisions, we only supply what you need after all!

 

7 The Row, Market Street, Hoylake, Wirral CH47 3BB
Tuesday - Saturday 10am - 5pm